Terms & Conditions

These Terms & Conditions apply to all housing guidance, search support and relocation services provided by Easy Homes Eindhoven ("we", "us", "our") and to anyone who books an intake, submits an intake form, or otherwise uses our services ("you", "your").

This page is maintained by Easy Homes Eindhoven to explain how we work and what you can expect. It is a general template, not legal advice. If you need advice on your specific situation, please contact a qualified legal professional.

We are an independent housing service for expats moving to or within Eindhoven and the surrounding area. We help with market orientation, shortlisting properties, arranging viewings, offer and contract guidance, and practical settling-in advice.

Easy Homes Eindhoven provides independent relocation and housing assistance services. We act on behalf of our clients to provide guidance, search support and practical assistance. We do not own properties and we are not a party to rental agreements.

Our fees are listed on the Services page and are charged per service package:

• Starter: Housing Guidance (€349) • Standard: Assisted Search (€999) • Premium: Full Relocation Support (€1,799)

Fees are one-time and cover the services described for each package. Unless agreed otherwise in writing, the fee is invoiced after the intake call and is due within 14 days. Work on active search packages begins after payment has been received.

The Standard and Premium packages include an 8-week match guarantee. If, within eight weeks from the start of the active search, we have not found a home that meets the requirements agreed during the intake, you are entitled to a full refund of the package fee.

A suitable property means a property that reasonably matches the requirements agreed during the intake, including budget, location, size, availability and other criteria. Minor differences do not invalidate a match.

The guarantee applies only when you have responded to our communications in a timely manner, provided accurate information and required documents, and attended or joined viewings that we arranged. It does not cover changes made by you to the search criteria after the intake. The guarantee does not apply if suitable properties were presented but declined by the client.

To help us deliver the best results, you agree to:

• Provide accurate and complete information about your budget, move-in date, household, work location and housing preferences. • Respond to messages and viewing invitations within a reasonable time. • Attend scheduled viewings or give timely notice if you cannot make them. • Provide the documents landlords typically require, such as proof of income, employment and identity documents. • Treat landlords, agents and our team with respect.

We cannot guarantee that any landlord will accept your application. Approval depends on the landlord's or agent's own criteria.

Payments are made by bank transfer or any other method we agree on in writing. All fees are stated inclusive of Dutch VAT where applicable.

By booking our services, you expressly request that Easy Homes Eindhoven may begin providing the agreed services immediately after confirmation of your booking and payment. You acknowledge that, once the services have been fully performed, you lose any statutory right of withdrawal that may apply under Dutch consumer law.

Refunds under the match guarantee are processed within 14 business days after the guarantee conditions are confirmed.

We do our best to give accurate, up-to-date advice, but the rental market changes quickly. We are not liable for:

• A landlord's or agent's decision to reject an application. • Properties becoming unavailable between shortlisting and viewing. • Errors in listings or information provided by third parties. • Delays caused by incomplete or inaccurate information from you. • Any loss beyond the fee you paid for our services, except in cases of intent or gross negligence on our part.

Our total liability is limited to the amount you paid for the package in question.

We treat the information you share with us as confidential and use it only to provide our services and to communicate with you about your search. We do not sell your personal data.

We process personal data in line with applicable Dutch and European data-protection law. If you have questions about how we handle your data, please email us.

We may update these Terms & Conditions from time to time. The version in force at the time you submit your intake or make a payment applies to your service agreement. Continued use of our services after an update means you accept the revised terms.

These terms are governed by the laws of the Netherlands. Any dispute will first be addressed through good-faith discussion. If a dispute cannot be resolved informally, it will be submitted to the competent court in Eindhoven, the Netherlands.

Easy Homes Eindhoven KVK: 42118575 Based in Eindhoven, the Netherlands Email: contact@easyhomes-eindhoven.nl

Please reach out if anything in these terms is unclear or if you would like to discuss a specific arrangement.